Privacy Policy
1. Introduction
At TellusRem, we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or get in touch with us.
If you have any questions about this policy or how we handle your data, you can contact us at:
hello@tellusrem.com
2. Who we are
TellusRem
Website: https://tellusrem.com
Contact email: sales@tellusrem.com
Based in the EU
3. What personal data we collect
We may collect and process the following types of personal data:
- Cookie and usage data (see section 9)
- Email address
- Name
- Phone number (if provided)
- Message content from contact forms
- Technical data such as IP address, browser type, and device information
4. How we collect your data
Your data is collected when you:
- Browse our website (via cookies and analytics tools)
- Fill out a contact form on our website
- Contact us via email
5. Why we collect your data (purpose)
We collect and use your data to:
- Analyze website performance and usage
- Respond to inquiries and messages
- Communicate with you about TellusRem products or services
- Improve our website and user experience
6. Legal basis for processing
We process your personal data based on one or more of the following legal grounds:
- Legal obligation – where required by law
- Consent – when you contact us or accept cookies
- Legitimate interest – to improve our website and respond to inquiries
- Contractual necessity – if communication relates to a potential or actual agreement
7. How long we store your data
We only store personal data for as long as necessary for the purposes for which it was collected.
- Data required for legal or accounting purposes: as required by law
- Contact form inquiries: up to 12 months
- Analytics data: according to the retention settings of the analytics provider
8. Sharing your data with third parties
We do not sell your personal data. Your data may be shared with trusted third-party service providers who help us operate the website, such as:
- Website hosting providers
- Analytics services (e.g. website traffic analysis)
- Email or communication tools (if applicable)
All third parties process data in accordance with GDPR and only on our instructions.
9. Cookies
TellusRem uses cookies to improve website functionality and understand how visitors use the site. Cookies may include:
- Necessary cookies (for basic functionality)
- Analytics cookies (to measure traffic and usage)
You can manage or withdraw your cookie consent at any time through your browser settings or our cookie banner.
10. Your rights under GDPR
As a user, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent at any time
- Object to or restrict processing
- Lodge a complaint with your local data protection authority
11. Data security
We take appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, or disclosure.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page with an updated revision date.